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THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”) IS PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY. SYNCHROWEB AND ITS LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE MATERIAL IS ERROR-FREE, ACCURATE OR RELIABLE. SYNCHROWEB RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO THE MATERIAL AT ANY TIME.

This Documentation provide you guide on how to manage and utilize Kiwire 2.0 Platform effectively.

About Kiwire

Kiwire is an network AAA and captive portal platform purpose-built for today’s service providers. With Kiwire you can offer customizable splash portal, subscriber management , powerful proximity , targeting marketing , advertising and analytics , all this to ensure you can provide an engaging Wi-Fi and network experience for users.

Industry Use Cases

Kiwire is a single platform that support multi-industry usage such as:

  • Hospitality
  • Educations
  • Transportation
  • Enterprise
  • City Wi-Fi
  • Shopping Malls
  • Healthcare
  • Retail
  • Attraction

Whats New

Kiwire version 2.0 now come with the following new feature and enhancement over previous edition.

  • New material design web control panel.
  • Simplified administration platform.
  • Availability of multi-tenant edition.
  • Captive portal designer tools , design the page via our drag and drop editor.
  • User journey editor, lets you define user experience from the moment they connect to your network.
  • Enhancement on our powerful integration engine.

Our development team continuously enhance Kiwire platform, for more up to date enhancement on Kiwire please refer to our changelog pages.

Overall Available Module

Kiwire platform come with the following modules available.

Note: Depending on your subscription and your access rights, some modules may be disabled.

  • Cloud Tenant
    Management of multi-tenant accounts
  • Configuration
    Overall settings, high availability, performance, administrator and roles for Kiwire platform.
  • Integration
    Manage Kiwire platform interoperate with external system such as social network, radius, ldap , active directory , property management system and more.
  • Devices
    Configure & monitoring of network NAS , devices and zone that link with Kiwire
  • Login engine
    Manage Captive portal pages, journey and media.
  • Policy
    Apply restriction, firewall and radius attribute.
  • Accounts
    Account management of users & voucher and profiles.
  • Campaign
    Create and apply marketing & advertising campaign.
  • Finances
    Overall financial reporting modules
  • Reports
    Provide login , users insight and other reports
  • Help & Tools
    Access to our helpdesk and diagnostics tools.
  • Terminology

    • NAS: Network access system or gateway that will provide the network access to users.
    • Profile: previously known as plan in Kiwire 1.6, profile are user assign data cap quota, credit, charges, per user bandwidth cap and parameter.
    • Voucher: one time use account for connecting to network
    • Coupon: coupon is a ticket or document that can redeemed for a financial discount or rebate when purchasing a product.

    Conventions in Text

    We use various conventions in text to help you more quickly identify special terms. The following table describes those conventions and provides examples of their use.

    Convention Meaning
    Bold Bold typeface indicates terms that defined in the text or terms that appear in a glossary, or both.
    Italics Italic typeface indicates emphasis.

     

    Conventions in Icon Graphic

    Kiwire uses a common icon to represent a function

    Icon Function
    Delete an entry or cancel an action
    Edit an entry
    Save function
     Button  Buttons representation
    Button Record pagination. Multiple record found, use the arrow button to go 1 page forward or previous page.
    Button Table report export. Export the table to operating system clipboard, excel file or csv file.


    Platform overview

    Kiwire administration platform consist of few pane

    overview_screen

    Navigation

    Navigation pane, is navigation menu to access a operation or module within Kiwire administration platform

    Main Screen

    Main screen pane is the main display of module and function

    Option

    Option pane let you manage on the fly functionality such as language, change password etc.

    Option icon Function
    Change platform language option
    View alert or incoming messages
    Change to  cloud id, assume the administrator function of a specific cloud id administrator role
    *Note : only applicable to multi-tenant edition 
    View alert or incoming messages
    Change your password and logout function

     

    Licensing

    Kiwire adopt a simple licensing strategy , our license are based on NAS devices ( network access system or gateway that provide the authentication or captive engine ). We have 2 type of license edition available , Single or Multi – tenant

    License Edition Description
    Single tenant  edition All Kiwire core engine for 1 organisation
    Multi tenant edition All Kiwire core engine , with multi tenant support , that can run support multiple organisation within one platform. [ MSP / Hosting provider ]

    Support & Licensing validty

    License validity Service level
    1st installation , No license key All function are able to operate up to 14 days from installations date. Upon lapse of 14 days and no valid licence found . system will stop operating. NO active support will be given during the duration of the 14 days
    Valid license & Support key All function are able to operate  and active support will be given during validity
    Valid License , lapse support key Core functionality are able to operate however services that integrate with our cloud infrastructure will be disabled namely,

    • Social login will be disabled
    • No access to software update
    • No active support will be given.

     

    Terminology

    • Profile : previously known as plan in kiwire 1.6, profile are user assign quota , credit , charges and parameter.
    • Voucher: one time use account for connecting to network
    • Coupon : coupon is a ticket or document that can be redeemed for a financial discount or rebate when purchasing a product.